HASSAN – Feedback System

FBMS have management reports and dashboards that provide a birds-eye view of a branch’s overall performance and indicators of possible issues.
OVERVIEW OF HASSAN
Feedback Management System

FBMS surveys forms integrated with Dynamics 365, are scored and marked as Positive or Negative survey based on the given business rules. Each question is categorized in Dynamics 365 which helps in the evaluation of responses further. FBMS collecting the feedback, Survey Monkey – an online survey tool has been used. This project was intended towards integrating the survey responses with Dynamics 365 so the customer profile, his feedback, and the team have interacted with is all captured in one place.

Core Features
Feedback Management
Customizable Surveys
Real-time Alerts & Notifications
Detailed & Real-Time Reporting
Quick to Step, Easy to Use
Designed for Customer
Location Management
APIs, WebHooks & Integrations
Core Modules – FBMS

In FBMS dashboard, you can view a complete performance of an overall company as well as branch level reports/ processed and unprocessed responses, individual responses and employee engagements, etc. 

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In Hassan – FBMS, You can create unlimited types of incidents and observations experienced by customers.

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Multiple types of Survey forms can be created for Single purpose or multiple purposes.

For the customers, all the queries/questions created, collected and answered by support via using Once CRM with multiple users and login controls.

This is the User-End Proof of Concept of FBMS as per requirement of a client or any particular industry.

All the branch wise performance can be viewed in detail on FBMS.

Our dashboard shows the following data:

1. Branch wise Average Score
2. Week wise Responses
3. Unprocessed Responses for each branch
4. Processed Responses for each branch

Customer Feedback Collection Process

Customer Feedback Manager is highly recommended in order to retain and engage customers in today’s competitive market. Hassan – FBMS made it very easy to bridge the communication gap among consumer to the service provider by giving a semi-digital solution for walk-in customers!

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01.

CONSULTATION

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02.

IMPLEMENTATION

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03.

CUSTOMIZATION

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04.

Integration

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05.

SUPPORT

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Saudi Arabia:

Suite # 508, 5th floor
Al Ruwais District,
Zagzoog Business Tower,
Wali Ahad Branch Road,

Jeddah 23214

Phone: +966 012 650 1560

Mobile: +966 012 650 1570

Pakistan:

D-23, Block H,

North Nazimabad,

Karachi

Phone: +92 21 3672 2403

Mobile: +92 21 3663 1258

United States:

3727 CULLODEN CT RICHMOND,

TEXAS 77407

Phone: +1 832 586-6423

Mobile: +1 832 586-6423